*ORDER ONLINE* GET 5% OFF Select Styles! Use Code: SAVE5

Store Policies

OVERVIEW

This website is operated by Turban Plus Wholesale. Throughout the site, the terms “we”, “us” and “our” refer to Turban Plus Wholesale. Turban Plus Wholesale offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following store policies, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Placing Orders

Order By Telephone: 800-552-0589
Order By Fax: 714-530-9671
Order Online: www.TurbanPlusWholesale.com
Turban Plus business hours are Mon.-Fri, 9am-4pm PST.
We are closed on major holidays and weekends.

 

Minimums

Turban Plus Wholesale requires a minimum order of $100 per order. $10.00 surcharge for orders under minimum.

 

Payment

All orders must be pre-paid in order to ship. We accept credit card and debit cards with Visa, MasterCard, Discover and American Express logos. Turban Plus Wholesale does not offer terms. Order billing information must match credit card billing information for orders to process.

 

Cancellations

Orders placed via TurbanPlus.com can only be cancelled if the order has not shipped. A 15% restocking fee applies to each cancelled order. Contact us via telephone at 800-552-0589 to cancel an order. Please have your order number ready.

 

Product Returns

Product may be returned within 15 days of purchase, provided that it is in unused, new condition and it is not a non-returnable item. To return a product, call our Customer Service Center at +1 (800) 552-0589. Be sure to have your order number handy. We will issue you a Return Authorization Number, which must be clearly marked on the outside of all return packaging. All returned products must be returned in the original packaging (if applicable). Products must be well packed in order to protect against loss or damage. You are responsible for paying the shipping charges for any items returned.

When shipping products back to us, forward to Turban Plus Wholesale a copy and retain a copy of the tracking number from the shipping carrier for your records, so that all parties can track the shipment. Email tracking information to us at contactus@turbanplus.com. Products returned more than ten (15) days from the shipping date will not be refunded or returned to you. We recommend that you insure the shipment against loss or damage.

 

Non-Returnable Items

All close-out/sale/promotion/discount items are sold “AS IS” – no refunds, no returns on these items. All Accessories, Sashes, Wig Liners, Hats, Jewellery, Headbands are sold “AS IS” – no refunds, no returns on these items. Custom designed products are non-returnable and non-refundable.

 

Return Shipping

Returned products must be shipped to our Distribution Center at:


Turban Plus Wholesale
13692 Newhope Street
Garden Grove, CA 92843

 

Restocking Fee

A restocking fee of 15% will be charged for all products returned.

 

Refunds

Refunds are issued in the form of store credit. Any refunds issued will be for the purchase price of the returned item(s). Shipping and handling charges are non-refundable. Any discount associated with the returned products will be voided.

 

Damaged Items and Shortages

Please report any damaged or missing items within seven (7) days of delivery by calling our Customer Service Center from 9AM to 5 PM Pacific Standard Time, Monday to Friday (excluding holidays). If product is delivered defective, we will repair or replace item at our discretion.

 

Undeliverable Merchandise

Please ensure you have supplied a valid, deliverable shipping address on your order. You are responsible for all transportation and shipping fees on orders that are refused, returned to sender or undeliverable by our carrier.

 

Product Disclaimer

Due to the nature of fabric, there may be slight differences in color, texture and size. Due to the differences of printed colors in brochures and computer monitor display settings, colors of items shown in our catalogs and on our website may vary slightly.

 

Domestic & International Shipping

Shipping charges will vary per order depending on carrier imposed shipping fee. Minimum S&H flat rate of $10.00 applies to all domestic orders. Shipping & Handling charges and/or local delivery charges will be added to order if applicable. Orders are generally processed within 1-2 business days. Orders with expedited delivery services will ship out same day. We can only guarantee the ship date for expedited orders and cannot be held responsible for carrier or en-route delays. Turban Plus is not responsible for damages or lost goods after consignment to the freight carrier. We are not liable for any delay or loss due to the carrier, "Acts of Nature", or for any or all circumstances beyond our control. We ship by UPS ground for all domestic orders. Shipping may take 1 to 5 business days before delivery. UPS Expedited handling may be requested by the customer at an additional expense. Additional delivery time may be required during holidays and peak shipping times. Please allow for shipping time when ordering. We do not guarantee delivery dates. We do not drop ship to your customers. International orders are shipped via UPS, USPS or FedEx. Expected delivery date varies depending on carrier and delivery service chosen. Delivery dates are not guaranteed and may be affected by customs processing. All duties and taxes are the responsibility of the customer.

 

Backorders

Backorders available by request only. Customer pays Shipping/Handling charges for backorders.

 

Fair Profit

Turban Plus set MSRP's (manufacturer suggested retail price) are determined in such a way to allow fair profit for our retailers. Buyer agrees to price Turban Plus products according to our set MSRP's. MSRP's will be indicated in the item listing.

 

Distribution Agreement

Turban Plus Wholesale does not authorize the distribution of our products from unauthorized resellers. This includes both domestic and international.

 

3rd Party Seller Agreement

Turban Plus does not authorize the sale of our products on any third party websites such as www.Amazon.com or www.eBay.com from unauthorized re-sellers.

 

MRP and MAP Policy

Please Click Here to view the Turban Plus MRP and MAP Policy.

 

Refusal to Supply

Turban Plus reserves the right to the following:
We reserve the right to accept or decline wholesale access at our discretion.
We reserve the right to limit on how or where a retailer may sell our products.
We reserve the right to deal with only retailers who agree to our terms and conditions.
We reserve the right to terminate a wholesale account without notice and at our discretion.
We reserve the right to update our Terms and Conditions without notice and at our discretion.
We reserve the right to adjust our product pricing without notice and at our discretion.

 

Continue Shopping


Search our store