Frequently Asked Questions
Where are your products made?
-All our Turban Plus Headwear is made at our facilities in California, USA. We are a full service company which designs and manufactures our own styles. Everything is operated at our facilities. Everything is 'Made in the USA'.
Do you have a printed catalog?
-Yes, we offer a bi-yearly catalog of our items. Our website will have our up-to-date stock and current style offerings. Please contact us to request a catalog. New catalogs are automatically sent to current, active customers.
May I use your online images?
-No! All images on TurbanPlus.com are copyright of Turban Plus. We do not authorize the use of our images.
Is there a minimum order/re-order?
-Yes, there is a minimum order of $100.
How can we pay for our orders?
-We accept the following Credit Cards: Visa, MasterCard, Discover & American Express.
Do you charge sales tax?
-No. We are a BUSINESS TO BUSINESS ONLY WHOLESALE COMPANY and all of our customers have been verified with proper business and reseller documentation. However, if you sell to end consumer, you must check your local tax law to charge proper sales tax to your customers.
Do you offer any discounts?
-Yes, we offer end-of-season closeouts for overstock items when applicable.
Do you offer discounts on bulk purchases?
-We offer bulk pricing on quantities of 144 pieces or more per style/color. Please contact us for further information.
Do you offer private labeling?
How do you ship your products?
-We ship via UPS. International orders are shipped via UPS or USPS.
Do you drop ship?
-We do not drop ship to your customers.
Do you ship international orders?
How long does it take to ship the merchandise upon ordering?
-We usually ship within 1-2 business days. However, order processing can take up to a week during holidays and peak shipping times. We appreciate your understanding.
Can I pick up my order?
-No. Our facilities are closed to the public.
How can I track my order?
-You can track your order by using the tracking link sent to you in your shipping notification email.
The invoice does not match the contents of the box! Help?
-If the merchandise is miscounted, contact us immediately to cross check inventory and resolve the issue.
What is your return policy?
-Please refer to our return policy section. We suggest you read it before you order. While our volume of returns is insignificant, we do enforce our policies. Any returns must be reported within 15 days of shipment.
How do I register for a wholesale account?
-Click Here to register online.
Who can register for an account?
We supply wholesale access to established companies that have a current operating brick-and-mortar business offering primarily wigs, and/or mastectomy products and to hospitals, cancer centers and non-profit cancer organizations. Companies must have a current resale license for the duration of your account to be able to purchase at wholesale cost.
What is a Resale License?
-A Resale License identifies a business as having the right to make certain nontaxable purchases. These include wholesale items for resale. A Resale License prevents the double collection of sales tax on products. The seller of the original items will require the purchaser to provide a copy of a Resale License to keep on file for tax purposes. A Resale License may also be known as a Wholesale License, Resale Certificate, Sales Tax License & Seller’s Permit. Please check your State Board of Equalization for further information.
Why do you need a copy of our Resale License?
-We request a copy of your Resale License to ensure you can purchase wholesale and to avoid your wholesale cost from being disclosed to your customers. It is also required by state law. A business license, cosmetology license or any other business certificate is not sufficient to open an account with Turban Plus Wholesale.
I haven’t opened my business but I have a Resale License. Can I purchase from you?
-We require that you have a current operating brick-and-mortar business. Please contact us once your business is established.
I received a Resale License so that I can purchase your products for myself. Why did you deny my application?
-We reserve the right to refuse wholesale access at our discretion. Any individuals attempting to purchase from us at wholesale cost without the intent to re-sell our goods will be placed on a No Sell List. We may also report you to the proper authorities.