Frequently Asked Questions
Where are your products made?
-Turban Plus ® headwear is manufactured at our facilities in California, USA. We are a full service company which carefully designs, develops and produces our own styles sold under our Turban Plus ®, Chemo Essentials ® and Chemo Fashion Scarf ® brands. We also offer CC Trends, specialty hats and accessories directly imported from our select partners exclusive to Turban Plus.
Do you have a printed catalog?
-Yes. We print a bi-yearly catalog. Please contact us with your address and we can send you a catalog. Verified businesses will receive an accompanying wholesale price list. Please note, seasonal colors and/or prints are subject to selling out. Our website offers the most current selection of products.
Can I order samples?
-Verified businesses can purchase individual sample units at wholesale cost before placing their initial order. The wholesale order minimum is waved for the sample order. Sample orders are pre-paid, customer pays ship fee. Samples ship economy unless otherwise requested. Economy shipping fee is credited to your initial order with a $300 minimum purchase. Contact us at 714-530-9590 to place your sample order.
Is there a minimum order/re-order?
-Yes, there is a minimum order of $100.
How can we pay for our orders?
-We accept the following Credit Cards: Visa, MasterCard, Discover & American Express. We also accept PayPal.
Do you charge sales tax?
-No. We are a BUSINESS TO BUSINESS ONLY WHOLESALE COMPANY and we require proper business and reseller documentation to verify your ability to purchase wholesale.
Do you offer any discounts?
-Yes. Any items currently on promotion can be viewed under our Promotions & Closeouts page. We also offer end-of-season closeouts for overstock items when applicable. Any additional discounts can be found under our Discounts page.
Do you offer discounts on bulk purchases?
-We offer bulk pricing on quantities of 48 pieces or more per style/color. Please contact us for further information.
Do you offer private labeling?
-No. Turban Plus Inc. does not offer private labeling. Any attempt to re-brand our products (reverse palming off) is unethical and illegal and we will pursue legal action to the extent of the law.
May I use your online images?
-All images, logos and banners on TurbanPlus.com are Copyright © 2022 Turban Plus Inc., All Rights Reserved. We do not authorize the reproduction of our website banners. We do not permit the use of our product images or company logos without our expressed written permission. Please contact us if you would like permission to use our images or logos on your registered business website.
How do I register for a wholesale account?
-All customers must register via our online form. Click Here to register online.
Who can register for an account?
We supply wholesale access to established companies that have a current operating brick-and-mortar business offering primarily wigs, and/or mastectomy products and to hospitals, cancer centers and non-profit cancer organizations. Companies must have a current resale license for the duration of your account to be able to purchase at wholesale cost.
What is a Resale License?
-A Resale License identifies a business as having the right to make certain nontaxable purchases. These include wholesale items for resale. A Resale License may also be known as a Wholesale License, Resale Certificate, Sales Tax License & Seller’s Permit. Please check your State Board of Equalization for further information.
Why do you need a copy of our Resale License?
-We request a copy of your Resale License to ensure you can purchase wholesale and to avoid your wholesale cost from being disclosed to your customers. It is also required by state law. A business license, cosmetology license or any other business certificate is not sufficient to open an account with Turban Plus Inc.
I haven’t opened my business but I have a Resale License. Can I purchase from you?
-We require that you have a current operating brick-and-mortar business. Please contact us once your business is established.
How do you ship your products?
-We ship via UPS, FedEx or USPS. International orders are shipped USPS or via UPS at the customers request.
Do you drop ship?
-We do not provide drop shipping services.
Do you ship international orders?
How long does it take to ship the merchandise upon ordering?
-We usually ship within 1-2 business days. However, order processing may take longer during holidays and peak shipping times. We appreciate your understanding.
Can I pick up my order?
-No. Our facilities are closed to the public.
How can I track my order?
-You can track your order by using the tracking link sent to you in your shipping notification email.
The invoice does not match the contents of the box! Help?
-If the merchandise is miscounted, contact us immediately to cross check inventory and resolve the issue.
What is your return policy?
-Please refer to our return policy section. We suggest you read it before you order. While our volume of returns is insignificant, we do enforce our policies. Any returns must be reported within 15 days of shipment.
I received a Resale License so that I can purchase your products for myself. Why did you deny my application?
-We reserve the right to refuse wholesale access at our discretion. Any individuals attempting to purchase from us at wholesale cost without the intent to re-sell our goods will be placed on a No Sell List. We may also report you to the proper authorities.
Can I sell your products on Amazon, Etsy or eBay?
-Turban Plus Inc. does not permit our customers to sell Turban Plus product lines on 3rd party eCommerce websites, marketplaces (or similar websites, in any capacity) including but not limited to Amazon.com, Walmart.com, eBay.com, or etsy.com. Turban Plus Inc. is the only authorized seller on 3rd party eCommerce websites. We are prepared to seek legal action against any person, business or entity unlawfully selling Turban Plus products or brands on unauthorized eCommerce sites.